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Shipping & Returns

 

 

Shipping  

IMPORTANT -During the third UK lockdown online services will be able to continue with deliveries leaving daily .

 

 

 

 

We currently ship to the uk only with a flat fee of £2.50  using royal mail 

 


But we can ship to virtually any address in the world, please email first for individual  postage prices etc. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order please allow 3 to 5 working days for delivery but during busy times for example christmas this could be considerably longer so please order well in advance 

 

Alternatively you can collect your order from the market stall in truro on Wednesdays only, please email first to arrange or leave a message when you order.

 

 


Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).If returned for any other reason you will need to pay return postage and we recommend you obtain proof of posting .

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


 


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